Anthropology Business Context Corporate Culture Management Thinking UX

The importance of a good trading language.

Building Blocks. Photo by JOSHUA COLEMAN on Unsplash

I started thinking about the idea of trading languages a while back when I learned about Swahili. I had learned that Swahili is comprised of about 20% Arabic words and that it may have been because of its use in trading in east Africa, making trading across cultural groups more efficient. I noted that much like in trade, when working in project teams, having a common trade language can help make communication much more efficient

Business Corporate Culture Management UX Anywhere

Pushing Boundaries (or How I learned to stop worrying and love silos).

A permeable silo.

There is a theoretical number called Dunbar´s number, that roughly states that the ideal number for an organization is about 150 people. Beyond that number, the ability for members of a group to maintain stable relationships with each other goes down quickly.

Business Service Design Thinking UX UX Anywhere

Service design. It’s the little things.

Looking out an airplane window.

Perhaps, in an effort to cut costs, airlines have started offering in-flight entertainment through an app that you can download on to your own device, rather than putting screens in the back of the seat in front of you. This would probably be fine, except that not everyone has a device, and you don’t necessarily find out ahead of time.

Thinking UX UX Anywhere UX to the People

Thinking it All The Way Through – Using Proper Labels

Image of an Elevator keypad and floor markers

Recently I came across what will likely become the new elevator experience. I was downtown for some training and had pulled into an underground car park for the day. After I parked my car, I went to the elevator and was faced with a keypad. There was a G on it, so I pushed it, assuming that it was for Ground floor. Before I got into the elevator car, I took note of the fact …

Thinking UX UX Anywhere UX to the People

A Plug for the Road Less Obvious

Ottawa U Map

Recently, I watched a TED talk by Daniele Quercia titled “Happy Maps“, in which he encouraged all of us to take a chance sometimes and take the road less travelled, rather than the most efficient. As he put it, you can likely have a more enjoyable experience by eschewing the world that is “fabricated for efficiency” and look for something that is perhaps, quieter, greener, and more beautiful.